Refund Policy

Last updated: June 22, 2024

We want you to be completely satisfied with your Tesi Pro purchase.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all Tesi Pro subscriptions, including:

• Monthly subscriptions (full refund within 30 days)
• Yearly subscriptions (full refund within 30 days)
• Lifetime purchases (full refund within 30 days)

This guarantee ensures you can try all premium features risk-free and decide if Tesi Pro is right for you.

2. How to Request a Refund

To request a refund:

Step 1: Contact Support

• Email us at tesiapphelp@gmail.com
• Include your purchase receipt or order number
• Briefly explain your reason for the refund request

Step 2: Processing

• We’ll respond within 24 hours
• Most refunds are processed within 3-5 business days
• You’ll receive confirmation once the refund is initiated

Step 3: Platform Processing

• App Store refunds: 5-7 business days to your payment method
• Google Play refunds: 3-5 business days to your payment method

3. Subscription Types and Refunds

Monthly Subscriptions:

• Full refund available within 30 days of purchase
• Partial refunds may be considered on a case-by-case basis
• Cancel anytime to prevent future charges

Yearly Subscriptions:

• Full refund within 30 days of purchase
• Prorated refunds considered for the unused portion after 30 days
• Significant savings compared to monthly billing

Lifetime Purchases:

• Full refund within 30 days of purchase
• After 30 days, refunds are considered on exceptional circumstances
• One-time payment for permanent access

4. Automatic Refund Scenarios

We automatically process refunds in these situations:

• Technical issues preventing app functionality
• Duplicate charges or billing errors
• Unauthorized purchases (with proper verification)
• Service interruptions lasting more than 48 hours

These refunds are processed immediately upon verification.

5. What Happens After a Refund

Upon refund approval:

• Your Pro subscription will be canceled
• Premium features will be disabled
• Local data remains on your device
• Cloud sync will be disabled
• You can continue using free features

Re-subscribing:

• You can re-purchase Pro access at any time
• Previous data can be restored if you had cloud sync enabled
• No penalties for re-subscribing after a refund

6. Platform-Specific Policies

Apple App Store:

• Refunds are handled by Apple’s standard policy
• Submit requests through the App Store or iTunes
• We can assist with the process but cannot override Apple’s decision

Google Play Store:

• Refunds follow Google Play’s refund policy
• Request through Google Play Console or contact us for assistance
• We can help facilitate legitimate refund requests

Direct Purchases:

• For any direct purchases, we handle refunds according to this policy
• Faster processing times for direct purchase refunds

7. Refund Limitations

Refunds may not be available for:

• Purchases made more than 30 days ago (unless exceptional circumstances)
• Accounts with excessive refund requests
• Violations of our Terms of Service
• Purchases made with promotional credits or gift cards (platform dependent)

However, we evaluate each request individually and may make exceptions for legitimate cases.

8. Free Trial Policy

Our free trial policy:

• Free trials are available for new users
• 7-day trial periods for new subscriptions
• No charges during the trial period
• Cancel anytime during trial to avoid charges
• Full access to Pro features during trial

If you’re charged during a trial period due to a technical error, we’ll provide an immediate full refund.

9. Contact Information

For refund requests or questions:

Email: tesiapphelp@gmail.com Subject Line: “Refund Request - [Your Order Number]” Response Time: Within 24 hours

Include in your request:

• Purchase receipt or order number
• Reason for refund
• Any technical issues experienced
• Preferred resolution

We’re committed to resolving all refund requests fairly and promptly.

Quick Facts

• 💰 30-day money-back guarantee
• ⚡ 24-hour response time
• 🔄 3-7 day refund processing
• 📧 Email tesiapphelp@gmail.com
• ✅ No questions asked policy

This refund policy is part of our Terms of Service and is effective immediately.